AHI CARRIER SEE
After Sales Support Beyond Your Expectations
AFTER SALES
SERVICES
Enhance The Performance of
Your HVAC System
We redefine the standards for best-in-class after-sales services, surpassing even your highest expectations. At AHI Carrier, we understand the daily challenges you face in maintaining optimal comfort levels, maximizing system uptimes, and minimizing the cost of ownership. Our dedicated team is committed to ensuring your peace of mind and supporting your business objectives throughout the entire lifecycle of your equipment.
We understand the value of time and the importance of quick action. That’s why our expert technicians are always on standby, ready to respond promptly to your needs.
With a comprehensive inventory of spare parts on hand, we ensure that any unexpected issues can be resolved swiftly, minimizing disruptions to your operation.
With AHI Carrier by your side, you gain access to a dedicated team of experts who understand your unique needs. Our extensive resources, from experienced teams to a wide network of branches, top-grade logistics, and robust information systems, converge to deliver a service that sets the industry standard.
Our highly skilled technicians have been trained through a multitude of programs across all our product lines and can provide you with accurate, reliable solutions for all types of equipment.
Our extensive training in Environment, Health, and Safety (EH&S) ensures that safety standards are met, protecting both your application and our valuable team members.
By choosing AHI Carrier, you gain more than just a service provider; you gain a proactive ally, committed to your application. Our expertise lies in designing customized maintenance programs, meticulously crafted to align with your unique goals and optimize your business performance.
Our comprehensive and highly effective maintenance procedures ensure that your equipment operates at peak performance, delivering unparalleled reliability and comfort.
At AHI Carrier, We Are Proud to Be Your Partner in Success!
Enhance the performance of your building’s central HVAC system TODAY!
Extended Equipment Lifespan
Minimized Downtime
Improved Indoor Air Quality
Cost Saving
Compliance & Warranty Adherence
Energy Saving
Safety Hazard Prevention
Timely Scheduling
Reduced Environmental Footprint
Regulatory Compliance
Equipment Monitoring and Management
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Air-Cooled and Water-Cooled Chillers -
Heat Pumps
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Variable Refrigerant Flow (VRF)
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Packaged Rooftop
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Close Control Units (CCU)
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Split-type Systems
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Air Handling Units
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Cooling Towers
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Building Automation
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Chemical Treatment
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Heat Exchangers
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Boilers
CARRIER connected services
Remote operation control services
All Data at Your Service
In today’s fast-paced landscape, rapid access and insightful data, analysis has become paramount.
Our “smart” equipment stands ready to serve, offering a comprehensive repository of data that empowers you to make critical decisions concerning your building’s operations, swiftly and effortlessly.
Advanced connected monitoring technologies enable the timely detection of potential faults, diagnosis and their immediate resolution, ensuring the optimal performance of your equipment.
Now, more than ever, we ensure the continuous and seamless operation of your system.
At AHI Carrier, you will find the experienced partner you were looking for!
*The connected services are available for Carrier units operating with the CCN communication protocol (chillers and heat pumps above 160kW).
INDUSTRY-LEADING DIGITAL OPERATION MONITORING PLATFORM
Identify potential malfunctions before they escalate into major issues.
CUSTOMIZED SERVICES
Our customized preventive maintenance services are designed to safeguard your application against any potential risk of malfunction.
Web Based Services
CARRIER SMART SERVICE
The Carrier SMART Service platform is exclusively developed by Carrier, leveraging the most advanced digital technologies to provide real-time information and immediate, reliable support from our specialized technical support team.
*Cortix Analytics soon available
Discover the features of the platform
CARRIER SMART SERVICE
Unlock the smart capabilities of Carrier SMART Service platform and redefine how you manage and optimize your equipment.
Instant access
Real-time access for multiple users to Carrier SMART Service platform data via computer or mobile device.
Analytics
Ability to generate an analysis of the operating parameters and performance tailored to your needs.
Diagnostics
Preventive checks to improve and ensure reliable equipment operation.
Monitoring of operating parameters
Retrieval of real-time operating data from the platform, with a parameter log file, event/temperature curve, etc
Malfunction alerts
Customizable malfunction alerts via the platform, mobile app, or email.
Corrective actions
Immediate communication for recommended corrective actions or scheduling of on-site intervention.
Advanced analytics tools
Digital analytics tools bring new insights to optimizing the operation of an HVAC, providing you with all the information you need to keep
your equipment operating at its best performance level
Data transmitted from a remote system is transformed, categorized, enriched with helpful information, and analyzed by the *CORTIX™ artificial intelligence (AI) platform to generate actionable insights that are categorized by priority.
You can monitor all of your systems using the mobile app or computer. Now you can see a possible risk of failure, its causes, and
the recommended recovery methods – all at a glance.
*Available soon
Available services
| SERVICES | Core | Performance | iPerformance | Performance Plus | iPerformance Plus | Excellence | iExcellence | |
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| CONNECTIVITY* | ||||||||
| Remote operation control services (Connected Services) |
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| Annual Operational Check |  |
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| Complete Maintenance Program | |
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Included
Optional with additional cost
Not included
*Provided with all Carrier chillers and heat pumps above 160kW.
Sizes below 16kW are available upon request.
**Soon available
Cortix Analytics.
Additional services
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FACTORY PROPOSED PROACTIVE ACTIONS
Stay Ahead of the Curve: Preventive Maintenance
Each unit’s factory conducts rigorous inspections, reviews, and evaluates the performance of the units and their components. Utilizing this data and technical reports, the factory recommends preventive measures aimed at improving operation, reducing costly repairs, and optimizing the energy efficiency of each unit
Contact our experienced team, providing information such as the unit model and SN, or details such as its operating conditions, to receive personalized guidance on the preventive actions you can take to ensure the proper and smooth optimal functionality of your unit.
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LEAKAGE DETECTION SYSTEMS
Compliance with F-Gas Regulations for Environmental Protection and Ensuring Health and Safety Requirements
The leakage detection system covers a calibrated mechanical, electrical or electronic device for detecting leaks of fluorinated greenhouse gases, which immediately alerts the operator in the event of a refrigerant leak. It is designed for closed installations, where the accumulation of fluorinated gases is likely to occur in the event of a leak.
These systems can either operate independently or be connected to a controller, integrated into a Building Management System (BMS) or Automation System (BAS) of an installation. The choice of sensor technology for refrigerant gas detection depends on the type of refrigerant it aims to detect and the required concentration range (ppm).
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VIBRATION ANALYSIS
Evaluate your Chiller Performance
Protect your HVAC system and improve the performance of your chillers through Carrier’s Vibration Analysis. Using an advanced, specialized Carrier tool for vibration measurement and diagnostic testing, our team ensures higher uptime and optimized performance of your equipment.
Based on the principle that each unit has a unique acoustic fingerprint, the diagnostic device “listens” to the rotating parts of your equipment, analyses the data, and provides clear and actionable results. The initial analysis is performed within minutes, providing precise measurements and preventive maintenance recommendations in a comprehensive technical report.
Experience fewer breakdowns and minimize equipment downtime with Carrier’s
advanced vibration analysis.*Available for units with centrifugal and screw compressors
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EDDY CURRENT COIL TESTING
Ensure the Lifespan of Condensers or Evaporators with a Customized Inspection
Over time, shell-and-tube heat exchangers can be susceptible to damage caused by factors such as corrosion, cracks, and other wear and tear, which, if left unaddressed, can lead to costly repairs. Identifying these defects is a crucial step in maintaining overall system health and smooth operation.
Eddy current testing is a non-destructive testing method often used to inspect tubes in condensers and evaporators. It is a fast and reliable technique that provides data for assessing the condition of the tubes, thereby preventing critical failures and ensuring compliance with manufacturer quality standards
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ANNUAL SAFETY VALVE INSPECTION
Safety Valve Certification - Safety is Our Top Priority
In an HVAC system, a safety valve or pressure relief valve prevents damage such as leaks or catastrophic failures due to excessive pressure, which can result from the phase change of the refrigerant. When pressure exceeds a certain upper limit, the safety valve opens to prevent overpressure and closes once the pressure stabilizes within the design operating range, maintaining system integrity and ensuring safe operation.
To maintain overall unit condition and ensure that the valves operate according to manufacturer specifications, regular performance testing is essential. This process aims to calibrate and adjust the safety valves to guarantee their proper and safe operation.
Most manufacturers recommend an annual safety valve inspection program, however, the appropriate frequency may vary, depending on the specific application.
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F-GASES & ODS MONITORING SYSTEM SUPPORT
Ensure the Valid Submission of Inspection Reports to the Ministry of Environment and Energy Subsystem
According to the framework of EU Regulations 573/2024 for fluorinated greenhouse gases and (EC) 590/2024 for ozone-depleting substances, as well as the corresponding Ministerial Decisions, namely JMD YPEN/DEDE/85858/2124 and JMD 37411/1829/E103/2007 as amended, operators of equipment containing such substances, such as chillers, heat pumps, etc., are obliged to record, complete, and submit to the electronic platform of the Ministry of Environment and Energy the annual maintenance and technical work data, if the quantity contained in the equipment exceeds the limits set in the Regulations.
Specifically, in the equipment registration and monitoring subsystem, data are submitted concerning maintenance, repair, modification, installation or decommissioning work, as well as detailed data on the substances that may have been introduced or recovered from the respective equipment through the Electronic Inspection Report (EDI).
Contact us to be informed and choose the level of coverage you want from our FGAS-BASIC, FGAS-ADVANCED & FGAS-BUSINESS services.
*Available for maintenance contract customers
HVAC control systems and artificial intelligence technologies
Making HVAC systems efficient
Key applications
Advanced Building Automation Systems WEBCTRL® & i-Vu®
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Manage, monitor and control your building(s) from anywhere using any web browser.
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Easily navigate your building with a simple click.
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Enjoy complete remote control, monitor alarming graphics, and schedule actions from a common platform.
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Gain immediate actionable insights on energy usage by adding the Energy Reports/EcoReports package.
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Use tools for predictive analytics through IntelliSuite Analytics and identify faults and inadequacies before they become major problems.
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WebCTRL or i-Vu software can be implemented either locally (you host/maintain the software) or in the Cloud (ALC hosts, secures, and maintains the software for you).
